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Native DNA Terms and Conditions - Updated 12/10/2024
1. Native DNA cannot guarantee that the DNA sample collected by a third party customer is consistent with the name that this third party customer has requested to have placed on their Certificate of Ancestry.
2. Native DNA will not forge results in any fashion per customer request, including adding or subtracting results from customers Certificate of Ancestry, World Map, Unfiltered Match Results, and Deep Dive Results.
3. Native DNA retains the option of cancelling and refunding any customer purchase, or otherwise refusing service, at any time, if suspicious activity is suspected.
4. If an official Native DNA issued customer kit (17 or 28 STR Native DNA kits) has been lost in the mail, Native DNA should be contacted immediately, and a replacement kit will be issued. If a Native DNA testing kit is lost following its arrival at the shipping address as indicated by official USPS tracking information, the customer will be responsible for replacing the DNA testing kit. However, if the DNA testing kit is lost within the USPS network, Native DNA will issue one replacement kit. If this second kit is lost, the customer will be responsible for the cost of additional replacement kits.
*Refund requests will be handled on a case-specific basis.
Statement of Privacy: We will in no way, sell, lend, or otherwise provide customer information of any sort to second and third-party entities, or external groups and organizations for any purpose. Native DNA customer STR and SNP DNA data are stored within private, offline, in-house databases for the sole intent of providing our customers with additional information, analysis updates etc. strictly upon customer request. Customer privacy is very important to us, and we will in no way violate this trust.
Statement of Privacy: We will in no way, sell, lend, or otherwise provide customer information of any sort to second and third-party entities, or external groups and organizations for any purpose. Native DNA customer STR and SNP DNA data are stored within private, offline, in-house databases for the sole intent of providing our customers with additional information, analysis updates etc. strictly upon customer request. Customer privacy is very important to us, and we will in no way violate this trust.
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